{"id":118831,"date":"2020-03-31T13:49:44","date_gmt":"2020-03-31T13:49:44","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/helpspot-live-lookup\/"},"modified":"2026-08-19T16:29:18","modified_gmt":"2026-08-19T16:29:18","slug":"dreamfox-helpspot-live-lookup","status":"publish","type":"plugin","link":"https:\/\/fi.wordpress.org\/plugins\/dreamfox-helpspot-live-lookup\/","author":12721565,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.3.18","stable_tag":"1.3.18","tested":"7.0.4","requires":"4.5","requires_php":"5.6","requires_plugins":null,"header_name":"Dreamfoxmedia Helpspot live lookup","header_author":"Dreamfox Media","header_description":"This plugin makes it possible to retrieve user information from wordpress by helpspot live lookup.","assets_banners_color":"866af1","last_updated":"2026-08-19 16:29:18","external_support_url":"","external_repository_url":"","donate_link":"https:\/\/www.dreamfoxmedia.com","header_plugin_uri":"https:\/\/dreamfoxmedia.com\/plugins\/dreamfox-helpspot-live-lookup\/","header_author_uri":"https:\/\/dreamfoxmedia.com","rating":0,"author_block_rating":0,"active_installs":0,"downloads":1680,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0":{"tag":"1.0","author":"dreamfox","date":"2020-04-01 16:48:34"},"1.1":{"tag":"1.1","author":"dreamfox","date":"2020-04-01 16:53:05"},"1.2":{"tag":"1.2","author":"dreamfox","date":"2020-04-03 22:38:30"},"1.3.10":{"tag":"1.3.10","author":"dreamfox","date":"2026-07-24 08:34:19"},"1.3.11":{"tag":"1.3.11","author":"dreamfox","date":"2026-07-25 08:12:15"},"1.3.12":{"tag":"1.3.12","author":"dreamfox","date":"2026-07-26 08:32:14"},"1.3.13":{"tag":"1.3.13","author":"dreamfox","date":"2026-07-27 09:59:00"},"1.3.14":{"tag":"1.3.14","author":"dreamfox","date":"2026-07-28 08:41:14"},"1.3.15":{"tag":"1.3.15","author":"dreamfox","date":"2026-07-29 08:47:06"},"1.3.16":{"tag":"1.3.16","author":"dreamfox","date":"2026-08-07 07:25:15"},"1.3.17":{"tag":"1.3.17","author":"dreamfox","date":"2026-08-13 07:33:09"},"1.3.18":{"tag":"1.3.18","author":"dreamfox","date":"2026-08-19 16:29:18"},"1.3.6.1":{"tag":"1.3.6.1","author":"dreamfox","date":"2026-07-08 10:46:58"},"1.3.7":{"tag":"1.3.7","author":"dreamfox","date":"2026-07-10 16:21:56"},"1.3.8":{"tag":"1.3.8","author":"dreamfox","date":"2026-07-21 08:36:08"},"1.3.9":{"tag":"1.3.9","author":"dreamfox","date":"2026-07-23 08:37:24"}},"upgrade_notice":{"0.5":"<p>This version fixes a bug.  Upgrade immediately.<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3655025,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3655025,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256},"icon.svg":{"filename":"icon.svg","revision":3655025,"resolution":false,"location":"assets","locale":false}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3655025,"resolution":"1544x500","location":"assets","locale":"","width":1364,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3655025,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0","1.1","1.2","1.3.10","1.3.11","1.3.12","1.3.13","1.3.14","1.3.15","1.3.16","1.3.17","1.3.18","1.3.6.1","1.3.7","1.3.8","1.3.9"],"block_files":[],"assets_screenshots":{"screenshot-1.jpg":{"filename":"screenshot-1.jpg","revision":3655025,"resolution":"1","location":"assets","locale":"","width":1360,"height":599},"screenshot-2.jpg":{"filename":"screenshot-2.jpg","revision":3655025,"resolution":"2","location":"assets","locale":"","width":1360,"height":599}},"screenshots":{"1":"Information tab \u2014 plugin overview and quick links.","2":"Settings tab \u2014 set the HelpSpot Live Lookup auth key."}},"plugin_section":[],"plugin_tags":[4049,183699,276537,270943,276538],"plugin_category":[47],"plugin_contributors":[82375],"plugin_business_model":[],"class_list":["post-118831","plugin","type-plugin","status-publish","hentry","plugin_tags-helpdesk","plugin_tags-helpspot","plugin_tags-helpspot-integration","plugin_tags-live-lookup","plugin_tags-user-lookup","plugin_category-education-and-support","plugin_contributors-dreamfox","plugin_committers-dreamfox"],"banners":{"banner":"https:\/\/ps.w.org\/dreamfox-helpspot-live-lookup\/assets\/banner-772x250.png?rev=3655025","banner_2x":"https:\/\/ps.w.org\/dreamfox-helpspot-live-lookup\/assets\/banner-1544x500.png?rev=3655025","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":"https:\/\/ps.w.org\/dreamfox-helpspot-live-lookup\/assets\/icon.svg?rev=3655025","icon":"https:\/\/ps.w.org\/dreamfox-helpspot-live-lookup\/assets\/icon.svg?rev=3655025","icon_2x":false,"generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/dreamfox-helpspot-live-lookup\/assets\/screenshot-1.jpg?rev=3655025","caption":"Information tab \u2014 plugin overview and quick links."},{"src":"https:\/\/ps.w.org\/dreamfox-helpspot-live-lookup\/assets\/screenshot-2.jpg?rev=3655025","caption":"Settings tab \u2014 set the HelpSpot Live Lookup auth key."}],"raw_content":"<!--section=description-->\n<p><strong>HelpSpot<\/strong> helpdesk software includes a built-in Live Lookup feature that can pull customer details from an external system directly into a ticket. This plugin connects that feature to any WordPress site: agents get instant access to a customer's name, email, and phone number without ever leaving HelpSpot.<\/p>\n\n<h4>Why use this plugin?<\/h4>\n\n<ul>\n<li><strong>Save agent time<\/strong> \u2014 no more switching tabs or manually searching WordPress to find a customer's details.<\/li>\n<li><strong>Secure by design<\/strong> \u2014 the lookup endpoint only responds when a matching auth key is supplied; without it, visitors just see your normal homepage.<\/li>\n<li><strong>Zero configuration on the WordPress side<\/strong> beyond setting an auth key \u2014 Live Lookup does the rest from HelpSpot.<\/li>\n<li><strong>Works with any WordPress theme<\/strong> and any WooCommerce store.<\/li>\n<\/ul>\n\n<h3>About Dreamfox Media<\/h3>\n\n<p>This plugin is created and maintained by <a href=\"https:\/\/www.dreamfoxmedia.com\">Dreamfox Media<\/a>. Dreamfox Media is a\nWordPress and WooCommerce plugin developer that builds free and premium plugins to extend WordPress shops and\nsites \u2014 from payment and shipping\/delivery options to help-desk and third-party integrations such as this\nHelpSpot Live Lookup plugin.<\/p>\n\n<p>A few of our plugins:<\/p>\n\n<ul>\n<li><a href=\"https:\/\/dreamfoxmedia.com\/plugins\/dreamfox-helpspot-live-lookup\/\">Dreamfoxmedia Helpspot Live Lookup<\/a> \u2014 this plugin.<\/li>\n<li><a href=\"https:\/\/wordpress.org\/plugins\/woocommerce-product-payments\/\">Dreamfox Payment Gateway per Product for WooCommerce<\/a> \u2014 enable or disable payment gateways per product, category, or tag.<\/li>\n<li><a href=\"https:\/\/wordpress.org\/plugins\/woocommerce-shipping-gateway-per-product\/\">Dreamfox Shipping Methods per Product for WooCommerce<\/a> \u2014 control which shipping methods are available per product.<\/li>\n<li><a href=\"https:\/\/wordpress.org\/plugins\/woocommerce-delivery-date\/\">Delivery Date &amp; Timeslot for WooCommerce<\/a> \u2014 let customers choose a delivery date and timeslot at checkout.<\/li>\n<li><a href=\"https:\/\/wordpress.org\/plugins\/checkout-for-freemius\/\">Dreamfox Checkout for Freemius<\/a> \u2014 sell WordPress plugins and themes anywhere with a Freemius Checkout buy button.<\/li>\n<\/ul>\n\n<p>See all of our plugins on the <a href=\"https:\/\/www.dreamfoxmedia.com\/plugins\/\">Dreamfox Media plugins page<\/a>.<\/p>\n\n<h3>Questions or need help?<\/h3>\n\n<ul>\n<li>Website: https:\/\/www.dreamfoxmedia.com<\/li>\n<li>All plugins: https:\/\/www.dreamfoxmedia.com\/plugins\/<\/li>\n<li>Contact form: https:\/\/www.dreamfoxmedia.com\/contact<\/li>\n<li>Support requests: https:\/\/support.dreamfoxmedia.com\/index.php?pg=request<\/li>\n<li>Or use the Support tab on the plugin's settings page (Settings -&gt; helpspot live lookup -&gt; Support) to send a ticket directly from WordPress.<\/li>\n<\/ul>\n\n<h3>Feedback<\/h3>\n\n<p>Feedback is welcome!\nIf you need help, have problems, want to leave feedback or want to provide constructive criticism, please<\/p>\n\n<p>Found a bug? Please open an issue <a href=\"https:\/\/www.dreamfoxmedia.com\/contact?utm_source=wordpress-plugina&amp;utm_medium=dfmhsll-f&amp;utm_campaign=contact\">use our contactform<\/a><\/p>\n\n<p>at <a href=\"http:\/\/www.dreamfoxmedia.com\">Dreamfox Media<\/a>.<\/p>\n\n<h4>Twitter<\/h4>\n\n<p><a href=\"http:\/\/twitter.com\/dreamfoxmedia\">Follow @dreamfoxmedia on Twitter<\/a> for updates on this and other plugins.<\/p>\n\n<h4>Facebook<\/h4>\n\n<p><a href=\"https:\/\/www.facebook.com\/dreamfoxmedia\">Follow Dreamfox Media on Facebook<\/a> for updates on this and other plugins.<\/p>\n\n<!--section=installation-->\n<h4>For automatic installation:<\/h4>\n\n<p>The simplest way to install is to click on 'Plugins' then 'Add' and type 'helpspot live lookup' in the search field.<\/p>\n\n<h4>For manual installation 1:<\/h4>\n\n<ol>\n<li>Login to your website and go to the Plugins section of your admin panel.<\/li>\n<li>Click the Add New button.<\/li>\n<li>Under Install Plugins, click the Upload link.<\/li>\n<li>Select the plugin zip file (helpspot-livelookup.zip) from your computer then click the Install Now button.<\/li>\n<li>You should see a message stating that the plugin was installed successfully.<\/li>\n<li>Click the Activate Plugin link.<\/li>\n<\/ol>\n\n<h4>For manual installation 2:<\/h4>\n\n<ol>\n<li>You should have access to the server where WordPress is installed. If you don't, see your system administrator.<\/li>\n<li>Copy the plugin zip file (helpspot-livelookup.zip) up to your server and unzip it somewhere on the file system.<\/li>\n<li>Copy the \"helpspot-livelookup\" folder into the \/wp-content\/plugins directory of your WordPress installation.<\/li>\n<li>Login to your website and go to the Plugins section of your admin panel.<\/li>\n<li>Look for \"helpspot-livelookup\" and click Activate.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"can%20i%20use%20it%20with%20any%20theme%3F\"><h3>Can i use it with any theme?<\/h3><\/dt>\n<dd><p>Yes this will work with any wordpress theme<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.3.18 - 2026-08-19<\/h4>\n\n<ul>\n<li>Fix: several dreamfoxmedia.com links (Plugin URI, Information tab, FAQ tab) pointed to a stale <code>wordpress-helpspot-live-lookup<\/code> URL path that no longer exists; corrected to the live plugin page (dreamfoxmedia.com\/plugins\/dreamfox-helpspot-live-lookup\/) and knowledge base (help.dreamfoxmedia.com\/dreamfox-helpspot-live-lookup).<\/li>\n<li>New: the Information tab has a new two-column layout with a sidebar (Dreamfox Media links + sibling-plugin cross-links) and a real screenshot gallery, matching the other Dreamfox WooCommerce plugins.<\/li>\n<li>New: WordPress.org listing banner.<\/li>\n<li>Tags in readme.txt optimized for WordPress.org plugin-directory search.<\/li>\n<li>Tightened the plugin description and added a \"Why use this plugin?\" section for more commercial, benefit-led copy.<\/li>\n<\/ul>\n\n<h4>1.3.17-rc1 - 2026-08-15<\/h4>\n\n<ul>\n<li>Fixed the plugin's Text Domain, which was incorrectly set to the domain name <code>dreamfoxmedia.com<\/code> \u2014 it now correctly matches the published WordPress.org slug, <code>dreamfox-helpspot-live-lookup<\/code>. This only affects how translations are loaded; no functional changes.<\/li>\n<\/ul>\n\n<h4>1.3.17 - 2026-08-13<\/h4>\n\n<ul>\n<li>Compatibility: getest met WordPress 7.0.4<\/li>\n<\/ul>\n\n<h4>1.3.16 - 2026-08-07<\/h4>\n\n<ul>\n<li>Compatibility: getest met WordPress 7.0.3<\/li>\n<\/ul>\n\n<h4>1.3.15 - 2026-07-29<\/h4>\n\n<ul>\n<li>Compatibility: getest met WordPress 7.0.2<\/li>\n<\/ul>\n\n<h4>1.3.14 - 2026-07-28<\/h4>\n\n<ul>\n<li>Compatibility: getest met WordPress 7.0.2<\/li>\n<\/ul>\n\n<h4>1.3.13 - 2026-07-27<\/h4>\n\n<ul>\n<li>Compatibility: getest met WordPress 7.0.2<\/li>\n<\/ul>\n\n<h4>1.3.12 - 2026-07-26<\/h4>\n\n<ul>\n<li>Compatibility: getest met WordPress 7.0.2<\/li>\n<\/ul>\n\n<h4>1.3.11 - 2026-07-25<\/h4>\n\n<ul>\n<li>Compatibility: getest met WordPress 7.0.2<\/li>\n<\/ul>\n\n<h4>1.3.10 - 2026-07-24<\/h4>\n\n<ul>\n<li>Compatibility: getest met WordPress 7.0.2<\/li>\n<\/ul>\n\n<h4>1.3.9 - 2026-07-23<\/h4>\n\n<ul>\n<li>Compatibility: getest met WordPress 7.0.2<\/li>\n<\/ul>\n\n<h4>1.3.8 - 2026-07-21<\/h4>\n\n<ul>\n<li>Compatibility: getest met WordPress 7.0.2<\/li>\n<\/ul>\n\n<h4>1.3.7<\/h4>\n\n<ul>\n<li>Tested with the latest WordPress (7.0.1).<\/li>\n<li>Fixed plugin Tags: \"wordpress\" and \"plugin\" are banned\/disallowed tags on WordPress.org and were being ignored; the remaining list also exceeded the 5-tag limit. Replaced with 5 valid, relevant tags.<\/li>\n<li>Corrected Stable tag\/Version, which had drifted to a stale \"1.3\" (actual last release was 1.3.6.1) \u2014 readme.txt and the plugin header just hadn't been kept in sync with the real release tags.<\/li>\n<li>Removed the hardcoded DFMHSLL_VERSION duplicate; it's now read from the plugin header at runtime. Also removed a dead line in the deploy workflow that tried to patch a differently-named constant that never existed in this codebase.<\/li>\n<\/ul>\n\n<h4>1.3<\/h4>\n\n<ul>\n<li>Security: fixed SQL injection in the live lookup endpoint (queries now use $wpdb-&gt;prepare()).<\/li>\n<li>Security: the auth key is now compared in constant time with hash_equals().<\/li>\n<li>Security: added nonce (CSRF) protection and capability checks to the settings and support ticket forms.<\/li>\n<li>Security: escaped all admin output (esc_attr\/esc_html\/esc_url), including the remotely fetched plugins list.<\/li>\n<li>Bugfix: the support ticket form no longer triggers a fatal error (removed the undefined softsdev_notice() call).<\/li>\n<li>Bugfix: the last name search now returns matches (it previously queried the wrong meta join).<\/li>\n<li>Tested with current WordPress and PHP 8.<\/li>\n<\/ul>\n\n<h4>1.1<\/h4>\n\n<ul>\n<li>Code not saved bugfix solved<\/li>\n<\/ul>\n\n<h4>1.0<\/h4>\n\n<ul>\n<li>added on wordpress extensions<\/li>\n<\/ul>","raw_excerpt":"Give your HelpSpot support agents instant customer context \u2014 securely look up WordPress user details (name, email, phone) straight from a HelpSpot tic &hellip;","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/fi.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/118831","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fi.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/fi.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/fi.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=118831"}],"author":[{"embeddable":true,"href":"https:\/\/fi.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/dreamfox"}],"wp:attachment":[{"href":"https:\/\/fi.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=118831"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/fi.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=118831"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/fi.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=118831"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/fi.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=118831"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/fi.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=118831"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/fi.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=118831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}