Kuvaus

Refused Parcel Detector is an essential tool for any WooCommerce store that offers cash-on-delivery (COD) payment. The plugin automatically analyzes your order history and identifies customers who have a pattern of refusing or returning parcels.

Statistics show that a single refused parcel can wipe out the profit from 3-4 successfully completed orders due to round-trip shipping costs. Refused Parcel Detector gives you full visibility into these losses directly in your admin panel.

Key Benefits

Financial Dashboard: A modern control panel shows your total monetary losses from returns and failed deliveries, your store-wide return rate percentage, and the total number of risky customers — all calculated automatically from your existing WooCommerce orders.
Risky Customers Table: A paginated table lists every customer who has had at least one failure, sorted by number of incidents. Each row shows email, total orders, returns/failures, risk score (%), and a recommendation — so you always know who to watch before you ship.
COD Risk Alerts: Customers with a risk score above 35% are automatically flagged with a ”Card Required” warning directly in your dashboard — a clear signal to manually require card payment, call the customer to confirm, or hold the order before shipping. Stop losing money on refused parcels before they ever leave your warehouse. (Full automatic COD blocking at checkout available in Pro.)
Risk Badge on Orders List: A color-coded ”Return Risk” column is added to the WooCommerce orders list (green / orange / red). Spot high-risk orders instantly before processing or dispatching.
Order Detail Risk Profile: Open any individual order and see the customer’s full risk profile directly in the billing section — score percentage, risk level, number of past failures, and total orders placed.
Risky Customers Filter: A dropdown on the orders list lets you instantly display only orders from customers with a history of failures. Select ”Risky customers only” and click Filter — works with both standard WooCommerce and HPOS.
Admin Dashboard Widget: A summary widget on the WordPress home screen shows your three key stats at a glance every time you log in. Move or hide it via Screen Options.
Automatic Order Note: When a customer with a return history places an order, a private note is automatically added to that order — visible in the order timeline to admins only. Shows the risk score, level, and number of past failures. Works immediately, no configuration required.
Phone Detection: The plugin cross-references both billing email and billing phone when calculating a customer’s score. If a customer places a new order with a different email but the same phone number, their risk history is still detected correctly.
Zero Configuration: Install, activate, and the data is immediately available. The plugin reads directly from your existing WooCommerce orders — no import, no cron job, no setup required.
HPOS Compatible: Fully compatible with WooCommerce High-Performance Order Storage (WooCommerce 7.1+) and standard post-based storage. Detection is automatic.

Asennus

Download the archive and extract the toply-return-risk-predictor folder into /wp-content/plugins/.
Activate the plugin from the ’Plugins’ menu in WordPress.
Go to WooCommerce Refused Parcel Detector to view your dashboard and statistics.

UKK

How is the score calculated?: Score = (losses ÷ total orders) × 100. The statuses that count as losses are configurable in Settings — by default: Failed, Refunded, and Cancelled. You can enable or disable each status to match your store’s workflow.
Is it safe for the database?: Yes, queries are optimized and run only when an admin visits the plugin page or the orders list. The checkout process and front-end performance are not affected.
Does it work with WooCommerce HPOS?: Yes. The plugin automatically detects whether HPOS (High-Performance Order Storage) is enabled and uses the correct query path in both cases.
What happens if a customer uses different emails?: The plugin cross-references the billing phone number as well. If the same phone appears on a new order with a different email, the customer’s full risk history is still applied correctly.

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Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Muutosloki

1.6.0

Added: Automatic private order note for risky customers — when a customer with a return history places an order, a note is added to the order timeline automatically (e.g. ”⚠ Return Risk: 67% (High Risk) — 4 failed/refunded out of 6 total orders”). No configuration required.
Fixed: Comparison table now correctly shows phone detection and email alerts as available in the free version.

1.5.0

Added: Email notification system — activation report, weekly digest (every Monday), and real-time alerts for risky customer orders.
Added: Notification email field in Settings section.
Added: One-click unsubscribe link in all notification emails.

1.4.0

Added: Settings section to configure which order statuses count as financial losses (Failed, Refunded, Cancelled).
Fixed: Per-customer risk scores now respect the configured statuses instead of using a hardcoded list.
Fixed: HPOS orders filter now uses parameterized queries for security.
Improved: Empty dashboard now shows three distinct states — new store (monitoring active), healthy store (no risky customers), and normal results view.
Updated: Help text no longer states ”Cancelled is excluded” — status counting is now fully configurable.

1.3.8

Fix: all interface strings replaced with English equivalents.

1.3.7

Added permanent Free vs Pro comparison table at the bottom of the dashboard page.
Added two header action buttons (Free Trial / Buy Pro) for quick access after dismissing the promo banner.
Added Pro upgrade link below ”Card Required” recommendations in the risky customers table.
Upgrade banner now dismissible permanently per user (stored in user_meta) — Guideline 11 compliant.

1.3.6

Upgrade banner: redesigned copy to highlight COD blocking as main Pro benefit; sub-headline now bold white for maximum visibility.

1.3.5

Upgrade banner: all text now white and clearly visible; buttons and notes aligned on one row with center alignment.

1.3.4

Redesigned upgrade banner: all content right-aligned, reordered buttons (Try Pro Free trial note Buy Pro billing options).

1.3.3

Improved upgrade banner: trial note now clearly visible in green to highlight no credit card required.

1.3.2

Redesigned Pro upgrade banner: more compact, mentions Pro explicitly, cleaner CTA buttons.

1.3.1

Fixed: losses amount now displays the store’s WooCommerce currency code (RON, EUR, USD, etc.).

1.3.0

Added upgrade section in dashboard showing Pro features and personalized loss amount.
Added ”Start 7-Day Free Trial” button (no credit card required) and ”See paid plans” button.

1.2.0

Added ”How to use” collapsible section in dashboard explaining all features, score colors, and where to find each function.
Added WordPress admin dashboard widget showing total losses, return rate, and risky customer count (hideable via Screen Options).
Added risk profile card in the billing section of individual order pages.
Added ”Risky customers only” filter dropdown on the orders list (works with both HPOS and legacy storage).
Improved: badge-yellow color level for medium-risk customers in dashboard table.

1.1.0

Full HPOS compatibility (WooCommerce 7.1+ custom order tables).
Added dual hooks for orders list column — works on both legacy and HPOS screens.
Dashboard queries now detect storage mode automatically.
Fixed double-counting bug when filtering by both email and phone.
Added Requires Plugins: woocommerce header.
Plugin now initializes after WooCommerce is confirmed loaded.

1.0.2

Added full internationalization (i18n) support with WordPress translation system.
All interface strings are now translatable via translate.wordpress.org.
Added Domain Path header and languages/ folder.

1.0.1

Minor improvements.

1.0.0

Initial community release. Historical analysis and risk scoring.